This is a FREE service offered by BestCasinos.co.uk to help in the resolution of disputes between players and online casinos.

This mediation service is for those players of Internet casinos who find themselves in dispute with an online casino based in the UK or run by a UK company. Whilst all disputes may be brought to the service, it is unlikely that we will consider an argument over the odds or percentages of individual games or on the randomness of results to have merit. We also expect players to have availed themselves of the casino's own customer services and dispute resolution processes.

BestCasinos.co.uk is owned by Take That Ltd., a private company that enjoys a unique relationship with most of the managers of online casinos in the UK, including their direct line phone numbers and private email addresses. We have sought, and received, their voluntary cooperation in this resolution service. Whilst no guarantees can be given, BestCasinos will try it's best to help an amicable agreement be reached between aggrieved players and the Internet casino concerned; the majority of arguments are, after all, usually just a misunderstanding.

If you feel you have been treated unfairly and would like to have BestCasinos investigate a problem, please contact us outlining your problem including:
• The name of the casino
• The date and time you were playing
• Your account number (but NOT the password!)
• Details of the problem
• Measures you have taken to resolve the dispute
• Names of anyone you have already contacted.
• Your own contact details

By using the dispute resolution service, it will be assumed that you have read, and will abide by our terms and conditions.